Commercial function from EMaC

EMaC has been trusted by AM100 teams, unbiased retailers and automobile producers to make a distinction to their client choices since 2004.

We work with greater than 500 vendor teams and 16 OEMs, a lot of whom have partnered with us for 10-plus years. We drive an aggregated £250m of income into the UK vendor community yearly by way of our vary of added worth retention options.

As we strategy our twentieth anniversary, with a contemporary new company look, continuous innovation and product evolution stay central to our strategic imaginative and prescient.

This yr we have been awarded AM’s Supplier Beneficial provider standing, a proud accolade we’ve got held for 13 consecutive years, recognising our market-leading service plans. Working carefully with our companions permits us to ship the instruments wanted to safe constant gross sales and aftersales earnings and drive buyer retention for retailers.

Evolving product portfolio

Though we’re the acknowledged chief within the introduction and roll-out of service plans over the previous twenty years, with a reside e book of 1.8 million customers, EMaC has advanced in recent times.

We now have expanded our product portfolio to deal with the broader gross sales and aftersales necessities of sellers, serving to them create constructive buyer experiences that result in elevated retention and higher income. Step one was the 2019 debut of our Upkeep Plans, these included prolonged guarantee cowl, beauty repairs, tyres and alloy wheels. Accessible for a set value or subscription and supplied individually or as a bundle.

The urge for food for them has been sturdy, with the variety of plans bought rising by greater than 270% within the final full yr, delivering peace of thoughts to prospects and boosting aftersales retention and profitability for sellers. Moreover, with the price of residing hitting family budgets we’ve got seen upkeep plan subscriptions rise considerably, placing them on track to overhaul one-off mounted time period funds for the primary time.

Our flagship Subscription Guarantee product combines all the advantages of an prolonged guarantee, service plan and breakdown help in a single bundle, payable as a month-to-month subscription. We’re in a position to provide a complete pay-as-you-go possibility which resonates with customers and delivers up-front fee for our vendor companions.

Our strategy to constructive outcomes

Though not regulated by the Monetary Conduct Authority (FCA), as a result of we’re a supplier of service and upkeep contracts, we set ourselves an obligation to satisfy all of its Client Obligation and Treating Prospects Pretty necessities. Certainly, we exceed a lot of them. 

To display this, we selected to turn out to be accredited by the Motor Ombudsman, below its car guarantee code, despite the fact that we weren’t obliged to.

By doing this we recognise the arrogance we’ve got in our services and products and welcome the chance to work with the Motor Ombudsman ought to dispute resolutions ever be wanted.

We imagine you will need to be a part of that course of each for our companions and their prospects.

Automotive retention options. All taken care of.

E mail – dealersupport@emac.co.uk

Phone – 0330 099 6826

Internet – www.emac.co.uk