Widespread sense doesn’t appear all that frequent these days. It might be straightforward to imagine that the customer support consultant of a automobile producer would perceive that an electrical automobile could be a complete loss after it has been consumed by flames like Joan of Arc tied to a stake. Nonetheless, a Tesla Mannequin Y proprietor in California had a startling expertise each on the street and with customer support.

Bishal Malla from Elk Grove, California, was driving his Tesla Mannequin Y whereas operating errands when the EV began shaking. Whereas pulling onto Freeway 99, he pulled over to verify if his Tesla had a flat tire. After Malla climbed out, the electrical crossover began billowing smoke after which caught fireplace.

In a submit on Reddit, Malla mentioned that he was grateful to be alive and feared what might have occurred if his household had been within the automobile with him. Although, Enterprise Insider reported that his communications with Tesla after the incident have been irritating, to say the least. He wrote on Reddit:

“It’s been two weeks, but not a single follow-up or check-up name from Tesla. Sure, insurance coverage will cowl the automobile, however I would like to listen to from Tesla, and I hope they’ll do RCA on what prompted this and what they’re doing to mitigate it. All I would like is the reply from them and defend others to not undergo the identical problem.”

Malla did ultimately hear again from a Tesla consultant, however they seemingly didn’t comprehend the severity of the harm to Malla’s automobile. In accordance with Malla, he was requested to take his burned-out Mannequin Y to a service middle. In his phrases on Reddit:

“Apparently not. I’ve tried them greater than 10 occasions however these of us at roadside help customer support can’t do something. One agent I talked to had an audacity to inform me to take my totally burned Tesla to the Tesla beneficial servicing middle. My automobile was totally salvaged and a complete loss. How on the planet am I going to try this? Phewww”

Malla’s insurance coverage firm took the Mannequin Y and salvaged it, however he did want that he had rented a flatbed truck to drop the destroyed automobile on the service middle’s doorstep. It might have been tough to criticize him for his malicious compliance.