Many UK motorists would drop-off or acquire their automobile keys outdoors a supplier’s regular opening hours, in keeping with a brand new nationwide survey from digital aftersales options knowledgeable Tjekvik,

Tjekvik checked out aftersales division opening and shutting instances for the 100 largest supplier teams throughout the UK and located that simply over half (52%) closed at 6 pm in the course of the working week, whereas 28% shut up store at 5:30pm.

Whereas most aftersales departments have been open on a Saturday, 29% closed at 1.00pm, and 22% closed at 12:30pm. Simply 5% stayed open till 5pm on a Saturday. Solely two supplier teams have been discovered to function Sunday aftersales opening hours.

Simply over 1 / 4 (26%) of motorists within the Tjekvik survey wished to finish extra components of the aftersales handover course of on-line, at a time extra handy for them relatively than visiting the dealership. The largest advocates for this digital-first method have been these in London (37%).

Tjekvik’s survey highlighted some regional variations in these wanting out-of-hours drop-off and assortment. For instance, 47% of respondents in Yorkshire and the Humber wished sellers of their area to supply out-of-hours options, in comparison with 25% in Northern Eire.

Christian Mark, CEO and co-founder at Tjekvik, mentioned: “It’s clear that the shortage of versatile choices stays a sticking level for a lot of aftersales clients, and it has the potential to influence satisfaction and retention charges. Offering the flexibleness of self-service means sellers can higher accommodate the rising quantity who want to drop off or acquire their autos early or late, or at weekends.”

To enhance their indoor self-service know-how, Tjekvik lately launched its new out of doors kiosk, designed to ship a seamless check-in and check-out resolution 24 hours a day, seven days every week. With a safe design and all-weather sturdiness.

The operational flexibility of Tjekvik’s new out of doors kiosk additionally means sellers can help clients with drop-offs and collections at areas away from the service reception, resembling airports, railway stations and buying centres.