Proton has assured S70 consumers that there shall be sufficient spare elements for the sedan because it has applied new measures to make sure inventory availability. This was revealed by Wan Hazran Wan Mustafa, Proton’s aftersales director, throughout a press convention on the launch of the S70 earlier this week.

“[We have taken] vital motion to enhance elements provide and likewise our warehouse capability. We have now opened a brand new regional elements centre in Sarawak. Apart from that, we additionally expanded our central area warehouses to retailer extra elements. We additionally streamlined our order processing to deal with abroad shipments and keep a bigger inventory of vital gadgets for faster repairs,” mentioned Wan Hazran.

“Moreover, we’ve got launched the Proton Operational Excellence (POE) programme. That is to stage up our vendor operation administration functionality. On this programme, the vendor shall be evaluated based mostly on six focus areas, that are efficiency, buyer satisfaction, elements administration, buyer administration, manpower and compliance,” he added.

“With this platform, the vendor shall be evaluated to ship one of the best buyer satisfaction. This has been a problem for us to offer our greatest dedication in our skill to handle all of the challenges promptly and professionally. On this case, we’re bettering our aftersales, particularly for elements provide and up to now, I consider there should not a lot points on half provide. That is our dedication to all Proton clients that we’re bettering to be one of the best in aftersales,” Wan Hazran ended.

The subject of spare elements availability was extensively reported over the previous two years, with clients having to attend a very long time to get their autos repaired or serviced – the matter even caught the curiosity of the transport ministry in 2022.

Within the time since stories of Proton’s lack of spare elements availability surfaced, the carmaker has labored laborious to handle the problem by requiring its sellers to have a minimal variety of months holding inventory of fast-moving elements – this was introduced in March final yr.

The POE programme talked about by Wan Hazran was launched in a while in November 2022 for higher aftersales excellence, and in February this yr, Proton launched a brand new regional elements centre (additionally talked about by Wan Hazran) in Kuching to cut back lead time for elements in East Malaysia by 30%.

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