TC Harrison Group is investing in methods and coaching to assist its workforce determine and assist weak prospects in step with Monetary Conduct Authority calls for.

The motor retail group is deploying Comentis’s clinically developed monetary vulnerability evaluation device throughout its seven Ford dealerships and its leasing division, to make the evaluation accessible to all retail prospects, no matter whether or not they’re taking credit score or not.

“It’s paramount to make sure that all our crew members are capable of totally assess buyer vulnerability accurately after which in fact assist these prospects appropriately. Now we have made the choice to hold out these checks on all our retail prospects, irrespective of whether or not they determine to take a credit score settlement or not,” mentioned John Honeywood, TC Harrison Group monetary controller and firm secretary.

Totally aligned to the FCA’s 4 drivers of vulnerability, Comentis mentioned its device is an evaluation that permits automotive organisations to constantly determine weak shopper exercise.

It combines cutting-edge know-how with the medical experience of psychological well being and psychology specialists to offer an accessible and cost-effective digital evaluation, which is seamlessly built-in into the automotive organisation’s current gross sales course of.

“This highlights simply how essential the problem of vulnerability is to us as a agency. We’re already working intently with the Comentis crew coaching up our workers. Comentis’ mixture of cutting-edge know-how, developed with medical data, shall be invaluable to making sure all at-risk prospects are recognized and supported accurately.”

The group’s managers are supplied with a transparent and constant audit path, and can be capable to undertake finest follow on the subject of figuring out and supporting their weak shoppers, and to make sure that nobody goes unidentified.

Jonathan Barrett, chief government of Comentis, mentioned: “With Shopper Responsibility upon us, it’s extra essential than ever for automotive companies to be totally outfitted to determine any, and certainly, all indicators of vulnerability.

“Our market-leading software program will be sure that TC Harrison is ready to higher determine its financially weak prospects. This shall be a vital step ahead in delivering the nice outcomes that their prospects deserve.”