Commercial characteristic: Hendy’s recommendation to sellers considering self-funded guarantee with main supplier

Automotive

Commercial characteristic: Hendy’s recommendation to sellers considering self-funded guarantee with main supplier

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October 3, 2023

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Commercial characteristic from Guarantee Administration Providers

By Paul Hendy, CEO of Hendy Group Ltd

“Certainly, with over three a long time of collaboration, Guarantee Administration Providers are the market-leading self-funded options companion. You probably have religion within the automobiles you vend, do not hesitate to contact them, and embark on the self-funded journey.

For 3 a long time, Hendy Group and Guarantee Administration Providers have fostered an everlasting partnership. I vividly recall my first go to to the Guarantee Administration Providers workplaces in 1990, the place I outlined our particular wants: a guaranty firm aligned with Hendy’s commitments, able to collaborating seamlessly with my workforce, and facilitating profitability from our automobile gross sales’ high quality.

At the moment, after over 30 years, our affiliation stands as a testomony to belief and mutual respect. The expert Guarantee Administration Providers personnel have grow to be an integral extension of our workforce. Their dedication to our greatest pursuits and alignment with our core values underpin the distinctive service we take pleasure in.

In 2019, as a part of our dedication to competitiveness and our standing as a outstanding AM100 seller group, we undertook a problem. We sought to overtake our guarantee provision by a aggressive tender course of. Guarantee Administration Providers emerged triumphant, providing the monetary command we sought, alongside data-rich customized reporting and the promise of progressive IT integration, of which they’ve exceed all expectations.

A central stipulation of this tender was to future-proof our product supply whereas upholding the top-tier Hendy buyer expertise. Gratifyingly, Guarantee Administration Providers have been already immersed in an bold IT growth plan, centred on modern options and dealer-customer retention, aligning with our trajectory.

With over 91,000 buyer warranties registered, virtually £10 million in managed guarantee funding, and almost 19,000 guarantee claims expertly dealt with throughout 60 Hendy Group dealerships, our partnership has not solely generated a outstanding £4.3 million in expired guarantee revenue for Hendy Group, but in addition empowered us with monetary management.

What astonishes me additional is that this revenue determine encompasses virtually half 1,000,000 kilos in goodwill claims, graciously settled from our guarantee fund. This goodwill strategy underscores our dedication to unmatched buyer expertise, a cornerstone of our aftersales technique. The Guarantee Administration Providers Claims Staff, collaborating intently with our decision-makers, pre-empt challenges, supply swift options, and equip us to uphold the Hendy promise.

Guarantee Administration Providers transcends revenue era for Hendy, although the month-to-month monetary studies are certainly uplifting. They alleviate administrative burdens, serving as our reliable supply for well-informed aftercare options, enabling agile and efficient decision-making.

Their transparency is unparalleled; their autonomy and integrity tremendously enrich the Hendy expertise. The streamlined processes simplify interactions, encompassing complete coaching periods throughout our gross sales, service, and buyer retention groups in any respect Hendy websites. Their agility in adapting to the ever-evolving automotive panorama aligns seamlessly with our drive to raise buyer retention by unparalleled service.

Over the span of three a long time, as Hendy Group advanced from a modest household enterprise into one of many UK’s most expansive multi-franchise teams, Guarantee Administration Providers has remained a steadfast catalyst in supporting and accelerating our journey.

The pliability of our guarantee preparations empowers us to swiftly assess and distinction completely different sides of our enterprise, difficult and refining our decisions. An instance of this agility was the fast growth of our profit-generating Hendy Rescue and Restoration answer for 2023 and past. Guarantee Administration Providers displayed outstanding ingenuity, promptly fashioning a self-funded seller product that now advantages Hendy prospects.

The collaboration between Hendy Group and Guarantee Administration Providers shall proceed, with the purpose of reaching our mutual enterprise aims. We’re captivated with exploring areas to boost buyer retention and elevate driving experiences. The anticipation of our revenue statements, channelled again to boost each buyer satisfaction and our diligent workforce, fuels our enthusiasm for this extraordinary partnership.”

For additional info, attain out to Guarantee Administration Providers Ltd at 01522 515600 or communicate with Michael Swann right now on Michael.swann@warrantyadmin.co.uk.

Guarantee Administration Providers Contact Particulars

Established in 1984, Guarantee Administration Providers Ltd is a market-leading guarantee companion to franchised sellers and supermarkets.