Home Automotive Commercial function: 20% of motorists say queues make them think about going elsewhere

Commercial function: 20% of motorists say queues make them think about going elsewhere

Commercial function: 20% of motorists say queues make them think about going elsewhere


Commercial function from Tjekvik

A brand new nationwide survey has discovered that 67% of aftersales clients say they need to queue after they drop off or acquire their automotive, and 20% of these respondents say these routine queues are making them think about taking their automotive elsewhere, subsequent time work is required. The analysis* was commissioned by Tjekvik, a specialist in digital aftersales options.

When requested ‘How usually do you discover you usually have to queue to be seen by a service advisor?’, 36% responded ‘typically’, 25% responded ‘most instances’, and 6% responded ‘each time’ (67% in whole). In addition to impacting loyalty, 18% of respondents say these queues are making them really feel much less happy with the vendor’s requirements of customer support.

Queues have been discovered to be most typical at dealerships in London, with 82% saying they need to queue. These within the East Midlands fared greatest, with 55% of respondents having to queue.

Christian Mark, CEO and Co-Founder at Tjekvik, mentioned: “With many shoppers trying extra carefully at the place they take their automobiles for service and restore, significantly as a result of ongoing cost-of-living disaster, sustaining good ranges of customer support is important for sustaining footfall.

“Aftersales departments are busy areas for many sellers, significantly at peak instances, and our survey highlights that queuing to see a service adviser stays a difficulty for a lot of. Offering the pliability of digital check-in and check-out means these clients who don’t need to wait can drop-off and pick-up their keys shortly and securely.” 

Tjekvik’s House and Indoor self-service merchandise allow clients to securely examine their car out and in, how, when and the place they need – whether or not it’s at dwelling on their very own gadget, or within the dealership by way of user-friendly touchscreen kiosks. Tjekvik Outside additionally delivers a seamless check-in and check-out answer 24 hours a day, seven days per week.

The operational flexibility of Tjekvik’s Outside kiosk means sellers can help clients with drop-offs and collections at areas away from the service reception, comparable to airports, railway stations and procuring centres. In addition to providing enhanced buyer comfort, the better attain ensures sellers can revenue from further enterprise. 

The Tjekvik digital check-in course of additionally permits dealerships to advertise value-added services and products, such as season-specific affords, air con checks and repair plans. With many shoppers being extra comfy in selecting such objects at a time to go well with them, the function takes the stress off service advisors and allows dealerships to drive further revenues in a constant and measurable manner. 

To contact and study extra about Tjekvik, please go to: https://www.tjekvik.com/

* Analysis was carried out by OnePoll; the pattern was comprised of 1,000 automotive house owners throughout the UK



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