Home Automotive Motor Ombudsman search begins for customer support and storage stars

Motor Ombudsman search begins for customer support and storage stars

Motor Ombudsman search begins for customer support and storage stars


The Motor Ombudsman has opened buyer nominations for its 2023 Star Awards to recognise people and companies within the automotive sector.

The annual competitors was launched by the Ombudsman for the automotive sector in 2020 to recognise particular person workforce members and companies accredited to a number of of its 4 Motor Trade Codes of  Follow, which have gone the additional mile within the eyes of customers.

This may very well be for instance, through the  restore or buy of a brand new or used automobile, or when submitting a guaranty declare or enquiry.

For the reason that Star Awards have been launched, round 3,500 nominations have been submitted to this point.

Greater than 7,000 Motor Ombudsman-accredited franchise dealerships, impartial garages and physique  restore centres throughout the UK are eligible to be put ahead by motorists for one of many eight Storage Star  trophies representing totally different areas of the UK.

Entries could be submitted by customers at TheMotorOmbudsman.org/Awards up till October 15.

From the  nominations acquired over the approaching months, a shortlist of three names will then be compiled by The  Motor Ombudsman for every of the 11 awards out there within the contest.

This will likely be primarily based on a predefined set of standards which seems to be at how a workforce member or organisation went above and past to help a buyer, versus the amount of submissions acquired for a selected particular person or enterprise. 

The finalists will then be handed to a panel of judges to collectively determine the respective trophy winners for this yr’s Storage Star and Buyer Service Star Awards, in addition to the 2 extremely recommended  entries for every of the classes.

Judges will equally be tasked with naming the recipient of the coveted Nationwide Storage Star Award, which will likely be collectively chosen by the panel from this yr’s eight regional Storage Star Award winners.

Registered Quantity 06517394, England 

‘The Motor Ombudsman’ and the ‘Motor Trade Codes of Follow’ emblem are emblems of The Motor Ombudsman Restricted 

Moreover, in one other first for the Star Awards, The Motor Ombudsman has partnered with the  Chartered Buying and selling Requirements Institute (CTSI)’s Hero Awards.

With the 2023 awards themed round  ‘partnerships’, the Nationwide Storage Star Award will likely be offered in-person to this yr’s winner on the ceremony happening on the Homes of Parliament in London’s Westminster.

In recognition of  claiming the highest award within the competitors, the enterprise or workforce member will obtain an enhanced prize of £2,000 value of vouchers, in addition to advertising publicity, together with a bespoke video filmed at their premises to focus on their achievement.  

Invoice Fennell, chief ombudsman and managing director of The Motor Ombudsman, mentioned: “Primarily based on the excessive calibre of final yr’s entries, we anticipate this yr’s accolades to be one other intently fought contest, and we look ahead to studying extra  nice nominations from throughout the motor trade.”



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