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Rivian not too long ago highlighted some great benefits of its 24/7 Stay Chat characteristic for house owners of the R1T and R1S. In response to the electrical truck maker, house owners of its automobiles might be assured that they’re assisted by a highly-trained human once they want service and roadside assist.
“There’s a pleasant (human) Rivian worker behind each buyer dialog, together with the brand new 24/7 Stay Chat characteristic in our cellular app that connects house owners to our highly-trained buyer help crew for roadside or service assist,” Rivian wrote on Twitter.
Rivian included a brief video of its Stay Chat characteristic in motion, exhibiting that the responses of its service crew are devoted to the particular wants of shoppers. Rivian’s submit was appreciated by electrical automobile fanatics on Twitter, with customers acknowledging the corporate’s efforts to make sure that its clients are supported as wanted.
Rivian CEO RJ Scaringe additionally shared a brief video of a number of Rivian cellular service vans being ready for deployment. Contemplating that the automobiles usually are not painted blue just like the service vans for Amazon, the vans in Scaringe’s video could also be allotted for Rivian itself. Earlier photographs of Rivian’s personal service vans have proven the automobiles painted white, just like the fleet within the CEO’s brief video.
Whereas Rivian remains to be a younger automaker, its give attention to making certain that its clients are well-supported is spectacular. Much more skilled electrical automobile makers like Tesla face immense challenges with service as soon as their fleet grows to an immense dimension. With this in thoughts, it seems that Rivian is at the least heading in the right direction with its give attention to human-powered interactions for its roadside and repair groups.
The Teslarati crew would admire listening to from you. You probably have any ideas, contact me at maria@teslarati.com or by way of Twitter @Writer_01001101.
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