Vertu launches digital self-service options for aftersales

Vertu Motors is rolling out new digital self-service know-how for brand spanking new check-in and check-out options throughout its aftersales departments all through its community.

The seller group has signed an settlement with self-service know-how enterprise Tjekvik to assist minimise queues within the aftersales division at dealerships throughout peak instances.

It’s hoped this may create a “hassle-free” drop-off and pick-up expertise and unlock new income alternatives.

All Vertu Motors retail, Bristol Road Motors and Macklin Motors dealerships will undertake Tjekvik’s House and Indoor self-service merchandise, which permit prospects to securely verify their car in at dwelling on their very own system, or within the dealership by way of touchscreen kiosks.

The kiosks can be utilized by the shopper to gather their keys as soon as work is accomplished. 

Vertu mentioned these options will cut back the potential for prolonged queues at dealerships, significantly throughout peak intervals, and assist to enhance the general buyer expertise. 

As soon as the preliminary roll out is full, Tjekvik and Vertu Motors will transfer to section two and can incorporate the know-how throughout any just lately acquired dealerships.

Vertu Motors’ BMW and Mini centres had been the primary websites to implement Tjekvik’s digital self-service options in Might final 12 months.

The roll out is predicted to be full by early Might, with newly acquired dealerships to observe both later in 2023 or early 2024.

Any Vertu Motors group prospects who select to verify their car in for a service or restore on-line can use Tjekvik’s mobile-optimised website to substantiate appointment particulars and supply related further data.

Once they arrive on the dealership, prospects will verify or replace these particulars by way of touchscreen, spotlight the situation of their car, and drop-off their keys utilizing devoted lockers constructed into the kiosks.

Every digital touchpoint options Vertu Motors, Bristol Road Motors or Macklin Motors branding to make sure a constant company look all through the complete course of. 

In addition to enhancing customer support, the brand new self-service measures will allow the group’s service advisors to spend extra time with these prospects who require further help.

Worth-added services

The digital check-in course of may also permit dealerships to advertise value-added services, akin to season-specific provides, air con checks and repair plans.

Every of Tjekvik’s digital contact factors will probably be built-in with the group’s present dealership administration system and lead monitoring instruments, together with Keyloop and RTC, to make sure an correct stream of knowledge.

Robert Forrester, Vertu chief government, mentioned: “The implementation of an elective self-service journey for our prospects is a sport changer and the preliminary outcomes are very promising, becoming properly with our group’s digital technique.

“Giving our prospects the chance to verify in from dwelling, and the power to utilise the self-service kiosks in our dealerships, ensures flexibility and a improbable buyer expertise.”


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